Customer Success Manager

Role Summary

INXY Payments is seeking a Customer Success Manager who will be the trusted partner for our clients - ensuring smooth onboarding, excellent service, and long-term growth of each account.

What you’ll be doing

• Build strong, long-term relationships with assigned B2B clients, becoming their main point of contact.
• Guide new clients through the onboarding and integration process, coordinating with internal teams (AML/KYB, Product, Support, and Tech).
• Proactively monitor client activity and satisfaction, ensuring smooth operations and resolving potential issues.
• Identify upsell and cross-sell opportunities within the client portfolio and work with the Business Development team to expand cooperation.
• Collect and share client feedback with Product and Operations to help shape the roadmap and improve the customer experience.
• Maintain up-to-date account data and client communication history in CRM.
• Occasionally support client inquiries in collaboration with the Support team (as we’re a startup - we all help where it matters most).

What we’re looking for

• 2+ years of experience in Customer Success, Account Management, or Client Relations, ideally in Fintech, Payments, or SaaS.
• Understanding of crypto payments, blockchain basics, or willingness to learn quickly.
• Excellent communication and problem-solving skills with a proactive, client-first mindset.
• Ability to manage multiple clients, priorities, and cross-team communication effectively.
• English required, Russian required
• Detail-oriented, responsible, and genuinely interested in helping clients succeed.

Location and Work Model

This position is remote or hybrid, with a preference for candidates based in Europe. Occasional travel may be required for strategic alignment and team coordination.

What we offer

• Competitive salary
• Opportunities for professional growth and career development
• A collaborative team and a supportive working environment
• Work in a dynamic, international, and multicultural company
• An ambitious team building a meaningful and exciting product
• Reimbursement for educational books and courses - we support your growth and development
• Company-paid sports activities - we care about your physical well-being

If you are a relationship-driven professional with a passion for client success, excited to empower businesses through crypto payments and thrive in a collaborative, fast-paced startup culture - we’d love to meet you.

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