Role Summary
INXY Payments is seeking a Customer Success Manager who will be the trusted partner for our clients - ensuring smooth onboarding, excellent service, and long-term growth of each account.
What you’ll be doing
- Build strong, long-term relationships with assigned B2B clients, becoming their main point of contact.
- Guide new clients through the onboarding and integration process, coordinating with internal teams (AML/KYB, Product, Support, and Tech).
- Proactively monitor client activity and satisfaction, ensuring smooth operations and resolving potential issues.
- Identify upsell and cross-sell opportunities within the client portfolio and work with the Business Development team to expand cooperation.
- Collect and share client feedback with Product and Operations to help shape the roadmap and improve the customer experience.
- Maintain up-to-date account data and client communication history in CRM.
- Occasionally support client inquiries in collaboration with the Support team (as we’re a startup - we all help where it matters most).
What we’re looking for
- 2+ years of experience in Customer Success, Account Management, or Client Relations, ideally in Fintech, Payments, or SaaS.
- Understanding of crypto payments, blockchain basics, or willingness to learn quickly.
- Excellent communication and problem-solving skills with a proactive, client-first mindset.
- Ability to manage multiple clients, priorities, and cross-team communication effectively.
- English required, Russian required
- Detail-oriented, responsible, and genuinely interested in helping clients succeed.
Location and Work Model
This position is remote or hybrid, with a preference for candidates based in Europe. Occasional travel may be required for strategic alignment and team coordination.
What we offer
- Competitive salary
- Opportunities for professional growth and career development
- A collaborative team and a supportive working environment
- Work in a dynamic, international, and multicultural company
- An ambitious team building a meaningful and exciting product
- Reimbursement for educational books and courses - we support your growth and development
- Company-paid sports activities - we care about your physical well-being
If you are a relationship-driven professional with a passion for client success, excited to empower businesses through crypto payments and thrive in a collaborative, fast-paced startup culture - we’d love to meet you.