Complaint Handling Process

1. Introduction

At INXY Payments, we strive to deliver exceptional service. If you’re unsatisfied, we’re here to help. This page explains how to submit a complaint and what to expect.

  • 2. How to File a Complaint

    A. Electronic Form (Preferred)

    Complaint Form

    B. Written Complaints

    • ‍By post: Send to [15/17 Czackiego Street, Office 46, 00-043
      Warsaw, Poland].‍
    • Email: Send to info@inxy.io (preferred for speed).
    Download Complaint Form

    C. Oral Complaints

  • 3. What to Include

    For faster resolution, provide:

    • Your full name and contact details.
    • INXY account email.
    • Description of the issue (dates, events, screenshots if applicable).
    • Relevant transaction/ticket numbers.

  • 4. What Happens Next?

    StepTimeframeDetails
    Acknowledgment5 business daysEmail confirmation.
    Investigation15 business daysMay request additional info.
    ResolutionUp to 35 daysUp to 35 days

  • 5. Our Commitment

    • Fair, impartial handling.
    • Data protection per [Privacy Policy].
    • Updates if timelines change.